Is the app free?

The app is free to download. Paying a fare is required when using the taxi service.

Is there any service fee required other than the taxi fare?

Only the taxi fare is required. The transaction is the same as if you were to hail a taxi on the street.
* There is no reservation fee or pick-up fee.

Where is the service available?

The service is available in 23 wards in Tokyo (except for some areas), Musashino City, and Mitaka City.
The service is available in Naka-ku, Nishi-ku, Minami-ku, Hodogaya-ku (some areas), Totsuka-ku (some areas), Konan-ku (some areas), Isogo-ku (some areas) in Yokohama City.

How many taxis support the app?

Approximately 3,300 taxis in the km group support the app.

If I shake my smartphone, will a taxi definitely come?
When a taxi does not come, can I still call a taxi?

This app does not guarantee that a taxi will come. When you need a taxi to arrive without fail, please use the “km Taxi” app. There is an icon to launch the “km Taxi” app within Fulcul.
* “km Taxi” app requires registration and a pick-up fee. Please check here for more details.

Is it okay for me to get in a different taxi without waiting for the taxi hailed by the app because one happens to drive by?

As the app does not guarantee the arrival of a taxi, you can take the first taxi you see which stops.

What does “loose matching app” mean?

Fulcul is an app that matches a customer looking for an available taxi and an available taxi looking for a customer. This does not mean it guarantees the arrival of a taxi, which is why it is called “loose matching.”

Once I shake my smartphone, how long will the alert last?

Once you shake your smartphone, it lasts for 5 minutes (a 5-minute timer will be displayed at the top of the map). If a taxi has not arrived within 5 minutes, please shake your smartphone again.

After shaking my smartphone, is there any way to see if a taxi is on its way?

You can check the movement of available taxis on the map in the app. When a taxi approaches within 150m of your location, your smartphone will vibrate to let you know.

How is Fulcul different from a typical taxi hailing app?

■Taxi hailing app
You designate where the taxi should meet you, pay the pick-up fee, and the arrival of a taxi is guaranteed.
■Fulcul
Fulcul is an app that matches a customer looking for an available taxi and an available taxi looking for a customer. This does not mean it guarantees the arrival of a taxi, so there is no pick-up fee.

What’s an “event”?

It’s a button at the bottom of the menu button. Car icons on the map will change during an event. You can toggle this feature on or off.

What if my location isn’t displayed correctly?

Move the “I’m here!” icon on the map to the correct location.